Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email, phone number, company name, KVK (Chamber of Commerce) number, identification documents, and other information you provide when registering or using our services.
• Shipment Information: Details about your shipments, including contents, value, origin, destination, tracking numbers, supplier information, and related documentation (invoices, MSDS).
• Payment Information: Payment method details (e.g., bank account), billing address, and transaction history. We do not store credit card numbers.
• Technical Information: IP address, browser type, device information, operating system, and usage data collected automatically when you visit our website.
• Communications: Records of your correspondence with us, including emails, chat messages, support tickets, and customer support inquiries.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our freight forwarding and logistics services
• Process and manage your shipments, payments, and insurance requests
• Generate customs documentation and comply with regulatory requirements
• Communicate with you about your account, shipments, and service updates
• Process payments and generate invoices
• Provide customer support
• Prevent fraud, enforce our terms, and protect our rights and property
• Send you marketing or promotional materials (you may opt out at any time)

3. Sharing Your Information

We may share your information with:

• Service Providers: Third parties who help us provide our services (e.g., carriers, warehouses, customs brokers, payment processors).
• Authorities: Government agencies, customs, or law enforcement as required by law or to comply with legal obligations.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.
• With Your Consent: As otherwise disclosed to you or with your explicit consent.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure, including encrypted data transmission, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. International Transfers

Your information may be transferred to and processed in countries outside your country of residence, including Hong Kong and China, where data protection laws may differ. We take steps to ensure your information is treated securely and in accordance with this Privacy Policy.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Shipping records may be retained longer to comply with customs and tax regulations.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent
• Opt out of non-essential communications
• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website usage, and deliver relevant content. Our platform uses essential cookies for authentication and session management. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We will notify registered users of material changes via email. Your continued use of our website and services constitutes acceptance of the revised policy.

11. Contact Us

China 2 Curacao

Operated by CFC Shipping LTD

2F Tower 1, Tern Centre, 237 Queen's Road Central, Sheung Wan, Hong Kong

Email: [email protected]

Website: china2curacao.com